Returns and Warranties
UMAi Dry® offers a 30-Day Money Back Guarantee, as long as the item is returned within 30 days from the date the item is received. Items must be returned unopened in the original packaging and order invoice. The purchase price will be refunded for orders placed through www.umaidry.com.
The customer is responsible for all shipping costs related to returning the item back to UMAi UMAi Dry®. We recommend that customers use traceable services when returning items. We are not responsible for packages lost by the shipping carrier used to return the item.
The 30-day money back guarantee only apply to purchases made from www.umaidry.com. If you purchased your UMAi Dry® product from a different retailer, please adhere to their own return policies.
Sealer returns will require a 15% restocking charge which will be deducted from the purchase price.
Returned Starter Cultures will require a $10 charge which will be deducted from the purchase price.
Instruction on returning your UMAi Dry®:
Note: Only UMAi Dry® products purchased on UMAi Dry®.com may be returned to us. If you purchased a UMAi Dry® product at another retailer, please handle your returns with them.
Mail your UMAi Dry® product along with a copy of your order receipt to:
UMAi Dry®, 7600 27th Street West, Commons Suite B2, Minneapolis, MN 55426
Once we receive your items in the mail we will process your request. Please allow 7 business days for your refund to be processed once we have received your item in the mail.