Refund policy

 

Returns and Warranties

UMAi Dry offers a 30-Day Money Back Guarantee, as long as the item is returned within 30 days from the date the item is received. Items must be returned unopened in the original packaging and order invoice. The purchase price will be refunded, less shipping paid.

The customer is responsible for all shipping costs related to returning the item back to UMAi Dry. We recommend that customers use traceable services when returning items. We are not responsible for packages lost by the shipping carrier used to return the item.

• The 30-Day Money Back Guarantee only applies to purchases made through umaidry.com.
• If you purchased your UMAi Dry product from a different retailer, please adhere to their own return policies.
• Sealer returns may require a 15% restocking charge, which will be deducted from the purchase price.
• Note: Only UMAi Dry products purchased on umaidry.com may be returned.

Instructions for making a return:

Mail your UMAi Dry product along with a copy of your order receipt or order confirmation to:

UMAi Dry

7701 Golden Valley Rd

Ste 270284

Minneapolis, MN 55427 USA

Once we receive your items in the mail, we will process your request. Please allow 7 business days for your refund to be processed once we have received your item in the mail.

 

Regarding DHL Shipments:

DHL’s Shipment charges are calculated according to the higher of actual or volumetric weight per piece and any piece may be re-weighed and re-measured by DHL to confirm this calculation.

• Prices quoted are estimates based on the information you have supplied.
• Prices quoted may not include duties, taxes, customs charges or all surcharges and fees.
• Transit time and price quotes are indicative and DHL has no liability or responsibility for differences between this indicative quote and the actual price or transit time.
• Your final transit time and price may differ based on the characteristics of the shipment, services requested and the packages actually tendered to DHL.