Import Fee Information for International Customers
We are constantly working to provide the most affordable and reliable worldwide shipping rates from the US. We also believe that having simple, transparent pricing is key to customer trust, and for that reason, we don't hide surcharges in our product pricing to provide "free" shipping. That also means that what we charge for shipping is the actual charge from the shipping company.
All shipments are marked as DDU, so we don't apply any taxes or duties to your checkout price. When your package arrives in your country, you may be responsible for all direct and indirect taxes charged by your government. If you have any further questions, please contact our Support Team in our Help Center. We are happy to answer any and all questions you may have.
Read our Shipping Policy for specific carrier, customs, duty and tax information.
Don't want to pay import fees? Find an Authorized Reseller in Your Region
UMAi Dry has multiple authorized reseller partners throughout the world. Check out the Where to Buy page to locate a parter in your region.
Route - Package Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.