Refund policy

 

Returns and Warranties

UMAi Dry® offers a 30-Day Money Back Guarantee, as long as the item is returned within 30 days from the date the item is received. Items must be returned unopened in the original packaging and order invoice. The purchase price will be refunded, less shipping paid.

The customer is responsible for all shipping costs related to returning the item back to UMAi UMAi Dry. We recommend that customers use traceable services when returning items. We are not responsible for packages lost by the shipping carrier used to return the item.

  • The 30-Day Money Back Guarantee only applies to purchases made through umaidry.com.
  • If you purchased your UMAi Dry product from a different retailer, please adhere to their own return policies.
  • Sealer returns may require a 15% restocking charge which will be deducted from the purchase price.
  • Note: Only UMAi Dry products purchased on umaidry.com may be returned.

 

Instructions for making a return:

Mail your UMAi Dry product along with a copy of your order receipt or order confirmation to:

UMAi Dry, 7600 W 27th St, Ste B2, Minneapolis, MN 55426 USA

Once we receive your items in the mail we will process your request. Please allow 7 business days for your refund to be processed once we have received your item in the mail.