Shipping policy

 UMAi Dry Shipping Policy

Thank you for ordering on our websites (umaidry.com, drybagsteak.com). 

Following are the terms and conditions that constitute our Shipping Policy.

Order processing time

Most orders are processed within 48 hours. Orders are not shipped on weekends or holidays. Between January and August 2025, 47% of orders were shipped the same day, 38% were shipped the next day, and the rest were shipped within two days of being ordered. 

We process and fulfill orders received before 12 pm Central Time (UTC-5/-6) on Monday, Wednesday, and Friday unless that day falls upon a Federal Holiday, in which case it will be fulfilled the following business day.

You will receive tracking information via email and/or SMS the moment that your order has been packed. Please allow 12 hours for the tracking information to update. 

Shipping rates & delivery estimates

Shipping options and costs for your order will be calculated and displayed at checkout. International orders are sent DDU, meaning the customer is responsible for all importation fees and/or duties.

Orders are generally shipped with USPS Ground Advantage. Transit time is typically 3 to 5 business days for domestic orders. Packages are tracked and include insurance up to $100.

No tracking updates are done for international orders between departure from the US and through your country's Customs processing. Often the last scan is done at your local post office, pending payment of duties and local taxes.

USPS Priority and UPS are generally faster and have package tracking. 

The domestic U.S., U.S. Territories, and APO/FPO/DPO customers may choose between USPS Ground Advantage (est. 7-10 calendar days), USPS Priority Mail (est. 3-5 calendar days), or UPS Ground (est. 3-5 calendar days). 

 

International customers may choose between USPS First Class International (est. 14-45 calendar days), USPS Priority International Mail (est. 7-21 calendar days), or a courier service such as DHL Express Worldwide (est. 3-14 calendar days) or UPS Expedited (est. 2-16 calendar days) for speedy, trackable, and insured shipping. Some regions of the world have proven so risky that DHL is the only shipping option available.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties, and Taxes

All international orders are sent DDU (Delivered Duty Unpaid). UMAi Dry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.). If your shipment is delayed, you may need to check with your local authorities to clear the package for duties, taxes, and handling fees.

Damages

UMAi Dry® / DrybagSteak, LLC is not liable for any products damaged or lost during shipping. 

Save all packaging materials and damaged goods before filing a claim.

Please direct any questions to our Help Center: umaidry.com/help.